Public Benefits Eligibility Specialist

Dfr; Indianapolis (IN); On-site; USD 17,000 - 23,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Specialist for the Indiana DFR to assist in processing applications for TANF, SNAP, and Medicaid. Located at 3826 Madison Ave, Indianapolis, IN 46227-1310, the role involves data gathering, verification, and customer support to determine eligibility.

The position emphasizes professional communication, solid computer skills, and the ability to work independently in a social services context, with a 37.5-hour week and benefits included.

Qualifications

• Bachelor or Associate degree in Counseling or Social Services preferred; HS Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government desired.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Highly organized

Case management

Strong written and verbal skills

Microsoft Office proficiency

Basic math skills

Independent worker

Customer service

2 years’ social service experience

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services is seeking an Eligibility Specialist for the Indiana DFR to assist in processing applications for TANF, SNAP, and Medicaid. Located at 3826 Madison Ave, Indianapolis, IN 46227-1310, the role involves data gathering, verification, and customer support to determine eligibility.

The position emphasizes professional communication, solid computer skills, and the ability to work independently in a social services context, with a 37.5-hour week and benefits included.