Public Benefits Eligibility Assistant - Front Desk Support

Knowledge Services; Franklin (IN); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Franklin, IN is seeking an Eligibility Assistant to support the Division of Family Resources. The role involves front-desk duties, collecting paperwork, assisting clients applying for TANF, SNAP, and Medicaid, and coordinating with case workers.

This long-term position offers a 37.5-hour week, paid time off, benefits, and a standard Monday–Friday schedule. Strong customer service and confidentiality are essential.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Multitasking

Reliability

Conflict resolution

Attention to detail

Education

High School diploma or equivalent

Job description

Knowledge Services in Franklin, IN is seeking an Eligibility Assistant to support the Division of Family Resources. The role involves front-desk duties, collecting paperwork, assisting clients applying for TANF, SNAP, and Medicaid, and coordinating with case workers.

This long-term position offers a 37.5-hour week, paid time off, benefits, and a standard Monday–Friday schedule. Strong customer service and confidentiality are essential.