Public Benefits Eligibility Specialist

Knowledge Services; Princeton (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services seeks an Eligibility Assistant in Princeton, Indiana, to support the Division of Family Resources (DFR) with front-desk duties, data accuracy, and client assistance. The role emphasizes customer service, paperwork handling, and basic office tasks to help process applications for TANF, SNAP, and Medicaid.

The position requires a high school diploma, confidentiality, and reliability. Work hours are Monday–Friday, 8:00 AM–4:30 PM, at 37.5 hours weekly with paid time off and

Qualifications

• Desire to help others and assist the public.
• Strong customer service background.
• Ability to maintain confidentiality.
• Calm handling of conflicts.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Multitasking

Reliability

Stability

Education

High School diploma or equivalent

Job description

Knowledge Services seeks an Eligibility Assistant in Princeton, Indiana, to support the Division of Family Resources (DFR) with front-desk duties, data accuracy, and client assistance. The role emphasizes customer service, paperwork handling, and basic office tasks to help process applications for TANF, SNAP, and Medicaid.

The position requires a high school diploma, confidentiality, and reliability. Work hours are Monday–Friday, 8:00 AM–4:30 PM, at 37.5 hours weekly with paid time off and