Public Benefits Eligibility Assistant

Knowledge Services; Liberty (IN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services in Liberty, Indiana is seeking an Eligibility Assistant to support the Division of Family Resources (DFR) by handling front desk duties, collecting documents, and assisting clients applying for TANF, SNAP, and Medicaid. You will coordinate with case workers and provide excellent customer service to the general public.

The role offers a 37.5 hour work week, Monday-Friday 8:00 AM-4:30 PM, with paid time off and benefits.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Conflict resolution

Reliability

Multitasking

Job stability

Education

High School diploma

Job description

Knowledge Services in Liberty, Indiana is seeking an Eligibility Assistant to support the Division of Family Resources (DFR) by handling front desk duties, collecting documents, and assisting clients applying for TANF, SNAP, and Medicaid. You will coordinate with case workers and provide excellent customer service to the general public.

The role offers a 37.5 hour work week, Monday-Friday 8:00 AM-4:30 PM, with paid time off and benefits.