Public Benefits Eligibility Assistant

Knowledge Services; Elkhart (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the FSSA / Division of Family Resources in Elkhart, IN. This on-site role handles front desk duties, collects paperwork, assists case workers and clients, and provides direct customer service to the public and staff.

The position emphasizes accuracy, confidentiality, multi-tasking, and professionalism in a municipal office setting with a 37.5-hour week and benefits. Immediate impact in the community is expected.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service background

Ability to maintain confidentiality

Handle conflict calmly

Reliable and dependable

Ability to multi task

Proven job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the FSSA / Division of Family Resources in Elkhart, IN. This on-site role handles front desk duties, collects paperwork, assists case workers and clients, and provides direct customer service to the public and staff.

The position emphasizes accuracy, confidentiality, multi-tasking, and professionalism in a municipal office setting with a 37.5-hour week and benefits. Immediate impact in the community is expected.