Public Benefits Eligibility Specialist

Knowledge Services; Washington (IN); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is hiring an Eligibility Assistant in Washington, IN to support the Division of Family Resources. The role involves front desk duties, assisting clients applying for public assistance, and coordinating with case workers.

This is a long-term position with a Monday–Friday schedule and a wage of $14.00/hr, plus paid time off and benefits. The successful candidate will welcome visitors, verify information, schedule appointments, and provide excellent customer service while

Qualifications

• This role requires a desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Conflict resolution

Reliability

Multi-tasking

Job stability

High school diploma

Criminal background

Front desk experience

Education

High School diploma or equivalent

Job description

Knowledge Services is hiring an Eligibility Assistant in Washington, IN to support the Division of Family Resources. The role involves front desk duties, assisting clients applying for public assistance, and coordinating with case workers.

This is a long-term position with a Monday–Friday schedule and a wage of $14.00/hr, plus paid time off and benefits. The successful candidate will welcome visitors, verify information, schedule appointments, and provide excellent customer service while