Public Benefits Eligibility Specialist

Knowledge Services; Tipton (IN); On-site; USD 27,000 - 30,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Assistant located in Tipton, Indiana, to support the Division of Family Resources and front desk operations. You will interact with clients, collect paperwork, and assist with applications and case workflows while delivering courteous, accurate service.

The role focuses on processing public assistance applications (TANF, SNAP, Medicaid) and coordinating with case workers. Salary is $14.00/hr with a 37.5-hour work week, and benefits are provided.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to multi task and manage competing priorities.
• Reliable and dependable in the workplace.
• Proven job stability with recent service experience.
• Clean criminal background.
• Previous experience in customer service roles (CSR, cashier, clerk, admin, receptionist).
• Ability to handle conflicts calmly.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Strong customer service

Desire to help others

Confidentiality

Calm conflict resolution

Reliability

Multi-tasking

Job stability

Customer service history (CSR, cashier

Clean criminal background

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant located in Tipton, Indiana, to support the Division of Family Resources and front desk operations. You will interact with clients, collect paperwork, and assist with applications and case workflows while delivering courteous, accurate service.

The role focuses on processing public assistance applications (TANF, SNAP, Medicaid) and coordinating with case workers. Salary is $14.00/hr with a 37.5-hour work week, and benefits are provided.