Front Desk Eligibility Assistant — Help Families Access Aid

Knowledge Services; Fort Wayne (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the DFR at the Fort Wayne office, serving as the front desk contact for clients applying for public assistance programs such as TANF, SNAP, and Medicaid.

The role involves helping gather paperwork, processing applications, and providing strong customer service while assisting case workers and clients with daily tasks in a long-term position.

Qualifications

• Strong customer service background and confidentiality are essential.
• Ability to multitask and handle conflicts calmly.
• Reliable, dependable, and able to maintain discretion in a public-facing role.
• Proven job stability and desire to help others are important.

Responsibilities

• Greet on-site visitors and determine the nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Strong customer service background

Ability to maintain confidentiality

Handle conflict in a calm manner

Ability to multitask

Proven job stability

Desire to help others

Reliable and dependable in the work

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the DFR at the Fort Wayne office, serving as the front desk contact for clients applying for public assistance programs such as TANF, SNAP, and Medicaid.

The role involves helping gather paperwork, processing applications, and providing strong customer service while assisting case workers and clients with daily tasks in a long-term position.