Public Benefits Eligibility Assistant

Knowledge Services; Michigan City (IN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Benefits

Long-term position

Job summary

Knowledge Services in Michigan City, IN, seeks an Eligibility Assistant to support the FSSA/Division of Family Resources by greeting on-site visitors, collecting documents, and assisting applicants for TANF, SNAP and Medicaid. You will provide front-desk customer service, review client information for accuracy, schedule appointments, and help with office tasks while maintaining confidentiality.

This long-term role offers a 37.5-hour week, benefits, paid time off and a starting wage of $15.00 per

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability (High School diploma or equivalent)
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Multitasking

Confidentiality

Conflict resolution

Reliable

Attention to detail

Education

High School diploma or equivalent

Job description

Knowledge Services in Michigan City, IN, seeks an Eligibility Assistant to support the FSSA/Division of Family Resources by greeting on-site visitors, collecting documents, and assisting applicants for TANF, SNAP and Medicaid. You will provide front-desk customer service, review client information for accuracy, schedule appointments, and help with office tasks while maintaining confidentiality.

This long-term role offers a 37.5-hour week, benefits, paid time off and a starting wage of $15.00 per