Public Benefits Eligibility Assistant — Front Desk, Fort Wayne

DFR; Fort Wayne (IN); In loco; USD 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Knowledge Services is seeking an Eligibility Assistant in Fort Wayne, IN, to support DFR clients and case workers at the front desk. The role handles paperwork, appointment scheduling, and general office tasks to ensure efficient public assistance processing.

The position emphasizes strong customer service, confidentiality, and multi-tasking in a busy office. Wage is $15.00/hr, with benefits and a 37.5-hour work week, Monday–Friday 8:30 AM–5:00 PM.

Competenze

• Strong customer service background and a desire to help others.
• Ability to maintain confidentiality and handle sensitive information.
• Prior experience in customer service roles such as receptionist, front desk, or cashier is preferred.
• Clean criminal background and reliable, dependable work history.

Mansioni

• Welcome on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Conoscenze

Customer service

Front desk

Confidentiality

Multi-tasking

Formazione

High School diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

Knowledge Services is seeking an Eligibility Assistant in Fort Wayne, IN, to support DFR clients and case workers at the front desk. The role handles paperwork, appointment scheduling, and general office tasks to ensure efficient public assistance processing.

The position emphasizes strong customer service, confidentiality, and multi-tasking in a busy office. Wage is $15.00/hr, with benefits and a 37.5-hour work week, Monday–Friday 8:30 AM–5:00 PM.