Public Assistance Eligibility Assistant - Front Desk

Talentify; Evansville (IN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant in Evansville, IN to support DFR case workers and clients applying for public assistance. You will be the first point of contact, collecting paperwork, processing applications, and ensuring accuracy while maintaining confidentiality and professionalism.

The role offers a 37.5-hour work week, on-site schedule, and a starting wage of $15.00 per hour with benefits and paid time off.

Qualifications

• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to multi task in a busy front desk.
• Reliability and dependability in the work place.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Desire to help others

Confidentiality

Multitasking

Reliability

Conflict resolution

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant in Evansville, IN to support DFR case workers and clients applying for public assistance. You will be the first point of contact, collecting paperwork, processing applications, and ensuring accuracy while maintaining confidentiality and professionalism.

The role offers a 37.5-hour work week, on-site schedule, and a starting wage of $15.00 per hour with benefits and paid time off.