Fort Wayne Public Benefits Eligibility Assistant

Indiana Division of Family Resources; Fort Wayne (IN); Presencial; USD 17 000 - 24 000; Tempo integral

Resumo da oferta

Knowledge Services is seeking an Eligibility Assistant to provide front-desk support for the Division of Family Resources in Fort Wayne, IN. You will welcome visitors, collect paperwork, assist with applications, and coordinate client scheduling while delivering exceptional customer service.

The role emphasizes confidentiality, reliability, and the ability to multitask in a busy public-office setting. This long-term position offers a Monday–Friday schedule with paid time off and comprehensive

Qualificações

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsabilidades

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Conhecimentos

Customer service

Confidentiality

Conflict resolution

Reliability

Multitasking

Stability

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Knowledge Services is seeking an Eligibility Assistant to provide front-desk support for the Division of Family Resources in Fort Wayne, IN. You will welcome visitors, collect paperwork, assist with applications, and coordinate client scheduling while delivering exceptional customer service.

The role emphasizes confidentiality, reliability, and the ability to multitask in a busy public-office setting. This long-term position offers a Monday–Friday schedule with paid time off and comprehensive