Public Benefits Front Desk Specialist

Dfr; Bloomington (IN); Presencial; USD 17.000 - 24.000; Tempo integral

Resumo da vaga

Knowledge Services in Bloomington is seeking an Eligibility Assistant to support the DFR's public assistance programs. You will greet visitors, verify information, assist with computer applications, and help guide applicants through TANF, SNAP, and Medicaid.

The role emphasizes strong customer service, confidentiality, and the ability to multi-task in a busy office. Hours are Monday–Friday, 8:00 AM–4:30 PM, at a starting wage of $15 per hour with benefits.

Qualificações

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multi task.
• Proven job stability.
• Clean criminal background.
• Experience in customer-facing roles (front desk, cashier, clerk, or receptionist) is a plus.

Responsabilidades

• Welcome on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Conhecimentos

Customer service

Confidentiality

Multi-tasking

Reliability

Problem solving

High school diploma

Background check

Front desk experience

Formação

High School diploma or equivalent

Descrição da vaga

Knowledge Services in Bloomington is seeking an Eligibility Assistant to support the DFR's public assistance programs. You will greet visitors, verify information, assist with computer applications, and help guide applicants through TANF, SNAP, and Medicaid.

The role emphasizes strong customer service, confidentiality, and the ability to multi-task in a busy office. Hours are Monday–Friday, 8:00 AM–4:30 PM, at a starting wage of $15 per hour with benefits.