Public Benefits Eligibility Assistant (Front Desk)

Dfr; South Bend (IN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services has an opportunity in South Bend, IN, for an Eligibility Assistant supporting the DFR. You will greet visitors, verify information, assist with computer applications, and help process documents for public assistance programs such as TANF, SNAP, and Medicaid.

The role emphasizes customer service, confidentiality, and multi-tasking in a busy front-office environment. A high school diploma or equivalent is required, with a strong reliability mindset and ability to interact with

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Front desk

Confidentiality

Multi-tasking

Reliability

Education

High School diploma

Job description

Knowledge Services has an opportunity in South Bend, IN, for an Eligibility Assistant supporting the DFR. You will greet visitors, verify information, assist with computer applications, and help process documents for public assistance programs such as TANF, SNAP, and Medicaid.

The role emphasizes customer service, confidentiality, and multi-tasking in a busy front-office environment. A high school diploma or equivalent is required, with a strong reliability mindset and ability to interact with