Public Benefits Eligibility Specialist

Indiana Division of Family Resources; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Assistant in Indianapolis, IN to support the DFR. You will greet visitors, verify client information, assist with computer applications, schedule appointments, and scan documents into files. You’ll manage calls, maintain reports, and provide excellent service to clients and staff daily.

The role offers a 37.5-hour week, $15.00 per hour, and benefits. Equal opportunity employer with accommodations available.

Qualifications

• Must have strong customer service background and desire to help others.
• Ability to maintain confidentiality and handle conflicts calmly.
• Reliable, dependable, and able to multi task in a busy front-office environment.
• Previous experience in customer-facing roles is preferred.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service

Ability to multi task

Calm under pressure

Reliability

Confidentiality

Job stability

Education

High School diploma or equivalent

Clean criminal background

Job description

Knowledge Services is seeking an Eligibility Assistant in Indianapolis, IN to support the DFR. You will greet visitors, verify client information, assist with computer applications, schedule appointments, and scan documents into files. You’ll manage calls, maintain reports, and provide excellent service to clients and staff daily.

The role offers a 37.5-hour week, $15.00 per hour, and benefits. Equal opportunity employer with accommodations available.