Public Benefits Eligibility Assistant (Front Desk)

Dfr; Keystone Manor (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services, located in Indianapolis, Indiana, is hiring an Eligibility Assistant for the DFR. You will support front desk operations, assist case workers and clients with public assistance applications, and maintain accurate records while delivering friendly, professional service.

Responsibilities include greeting visitors, handling paperwork, and scheduling appointments during a 37.5-hour week at $15.00/hr, with benefits and paid time off. Equal opportunity employer.

Qualifications

• High School diploma or equivalent required.
• Desire to help others and provide excellent service.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to multi-task and stay organized during busy periods.
• Proven stability and reliable attendance.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy and completeness.
• Assist with computer applications and basic office tasks.
• Schedule client appointments and manage calendar.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports and records.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Attention to detail

Confidentiality

Multi-tasking

Reliability

Conflict resolution

Communication skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Knowledge Services, located in Indianapolis, Indiana, is hiring an Eligibility Assistant for the DFR. You will support front desk operations, assist case workers and clients with public assistance applications, and maintain accurate records while delivering friendly, professional service.

Responsibilities include greeting visitors, handling paperwork, and scheduling appointments during a 37.5-hour week at $15.00/hr, with benefits and paid time off. Equal opportunity employer.