Front Desk Eligibility Assistant: Public Benefits Impact

Dfr; Seymour (IN); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services, located in Indianapolis, IN, seeks an Eligibility Assistant for the DFR to support front-desk operations and client services. You will collect paperwork, process applications, and assist case workers and the public with public assistance programs (TANF, SNAP, Medicaid).

Position is full-time with a 37.5-hour week, weekdays 8:00 AM–4:30 PM. Wage offered is $15.00/hr with PTO and benefits; opportunity to impact the community through public service.

Qualifications

• Desire to help others and provide friendly service.
• Strong customer service background.
• Ability to maintain confidentiality and handle sensitive information.
• Calmly resolve conflicts and adapt to priorities.
• Reliable and dependable with a stable work history.
• Ability to multitask in a front-desk environment.
• High School diploma or equivalent; clean background.

Responsibilities

• Welcome all on-site visitors and determine the nature of business.
• Review client information for accuracy.
• Assist with computer applications and front-desk tasks.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and route incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to clients.

Skills

Customer service

Confidentiality

Multitasking

Reliability

Conflict resolution

Professionalism

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services, located in Indianapolis, IN, seeks an Eligibility Assistant for the DFR to support front-desk operations and client services. You will collect paperwork, process applications, and assist case workers and the public with public assistance programs (TANF, SNAP, Medicaid).

Position is full-time with a 37.5-hour week, weekdays 8:00 AM–4:30 PM. Wage offered is $15.00/hr with PTO and benefits; opportunity to impact the community through public service.