Eligibility Assistant - Front Desk & Public Benefits

DFR; Bedford (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is seeking an Eligibility Assistant for the Division of Family Resources in Bedford, IN. You will support case workers, assist clients applying for public aid, and provide front-desk service with paperwork and appointments.

The role offers a full-time schedule, Monday–Friday, 8:00 AM–4:30 PM, with benefits and paid time off. Prior customer service experience and a commitment to confidentiality are essential.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer Service

Confidentiality

Multitasking

Reliability

Punctuality

Education

High School diploma

Job description

Knowledge Services is seeking an Eligibility Assistant for the Division of Family Resources in Bedford, IN. You will support case workers, assist clients applying for public aid, and provide front-desk service with paperwork and appointments.

The role offers a full-time schedule, Monday–Friday, 8:00 AM–4:30 PM, with benefits and paid time off. Prior customer service experience and a commitment to confidentiality are essential.