Public Assistance Front Desk Specialist

Dfr; New Albany (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour week

Long-term opportunity

Job summary

Knowledge Services in New Albany, Indiana seeks an Eligibility Assistant to support front desk operations for the DFR program, assisting clients and case workers with applications and documents. The role emphasizes customer service, accuracy, confidentiality, and the ability to multi-task in a busy office.

Work hours are Mon-Fri 8:00 AM–4:30 PM with benefits and PTO. This is a long-term position with potential for advancement.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict calmly.
• Reliable and dependable.
• Ability to multi-task.
• Proven job stability.
• High School diploma or equivalent.

Responsibilities

• Welcome on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Conflict resolution

Reliable

Multi-tasking

Punctual

Education

High School diploma or equivalent

Job description

Knowledge Services in New Albany, Indiana seeks an Eligibility Assistant to support front desk operations for the DFR program, assisting clients and case workers with applications and documents. The role emphasizes customer service, accuracy, confidentiality, and the ability to multi-task in a busy office.

Work hours are Mon-Fri 8:00 AM–4:30 PM with benefits and PTO. This is a long-term position with potential for advancement.