Public Assistance Eligibility Clerk | Front Desk Support

DFR; Jeffersonville (IN); Sur place; USD 17 000 - 24 000; Plein temps

Résumé du poste

Knowledge Services is seeking an Eligibility Assistant in Jeffersonville, IN to support DFR and public assistance programs. You will greet visitors, verify client information, assist with applications, and coordinate appointments while maintaining confidentiality and delivering excellent customer service.

The role involves handling paperwork, scanning documents, answering calls, and supporting case workers in processing public assistance applications, including TANF, SNAP, and Medicaid.

Qualifications

• Desire to help others, with a strong customer service orientation.
• Ability to maintain confidentiality in handling client information.
• Calm in conflict situations and capable of managing competing tasks.
• Reliable and dependable with consistent work performance.
• Experience in front desk or front office roles beneficial.

Responsabilités

• Welcome on-site visitors and determine the nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Deliver outstanding customer service to all clients.

Connaissances

Desire to help others

Strong customer service

Confidentiality

Calm under pressure

Multitasking

Reliability

Job stability

Customer service experience

Formation

High School diploma or equivalent

Description du poste

Knowledge Services is seeking an Eligibility Assistant in Jeffersonville, IN to support DFR and public assistance programs. You will greet visitors, verify client information, assist with applications, and coordinate appointments while maintaining confidentiality and delivering excellent customer service.

The role involves handling paperwork, scanning documents, answering calls, and supporting case workers in processing public assistance applications, including TANF, SNAP, and Medicaid.