Public Benefits Branch Specialist (Entry) - Dallas

Oregon Department of Human Services; Dallas (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Benefits package

Public Service Loan ForgivenessProgram

Job summary

The Oregon Department of Human Services is seeking a Branch Operation Specialist (Public Benefits Specialist, Entry) with bilingual Spanish/English preferred for the Dallas area. This entry-level role delivers frontline case aid and helps guide customers through Self Sufficiency Programs, with emphasis on SNAP and related payments.

Strong customer service, data-entry and communication skills are essential. Microsoft Word/Excel and web-based tools are used daily.

Qualifications

• Front-line customer service in a high-volume reception or front desk environment.
• Ability to interview, obtain, and evaluate information for customers to access services.
• Adapt communication to explain complex rules and procedures.
• Maintain organization while adapting to shifting priorities and new responsibilities.
• Provide compassionate support to customers under stress; proficient with standard digital tools.

Responsibilities

• Provide specialized assistance for program staff and guide customers through rules and procedures.
• Explain benefits applications, document requests, and grievance procedures.
• Perform case aid duties and assist with SNAP and other payments as needed.
• Input tasks into databases and manage batches; support eligibility processing.

Skills

Frontline customer service

High-volume reception

Data entry

Effective communication

Adaptation of communication styles

Organization

Empathy under pressure

Microsoft Word

Microsoft Excel

Education

Associate degree in Behavioral/Social Science or related field

Six months in busy reception or call center

Equivalent combination of education, training, and experience

Tools

Word processing (Microsoft Word)

Excel spreadsheets

Email systems

Web-based applications

Job description

The Oregon Department of Human Services is seeking a Branch Operation Specialist (Public Benefits Specialist, Entry) with bilingual Spanish/English preferred for the Dallas area. This entry-level role delivers frontline case aid and helps guide customers through Self Sufficiency Programs, with emphasis on SNAP and related payments.

Strong customer service, data-entry and communication skills are essential. Microsoft Word/Excel and web-based tools are used daily.