Branch Operations Specialist – Public Benefits (Bilingual)

Oregon Inc; Dallas (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Bilingual differential pay

Job summary

The Oregon Department of Human Services is hiring a Branch Operation Specialist (Public Benefits Specialist, Entry) in Dallas. The role assists individuals in accessing services, explains benefits processes, and handles eligibility screening under TANF, SNAP, ERDC, and TA-DVS policies.

Ideal candidates have strong customer service experience, data entry skills, and the ability to communicate complex rules with empathy. Bilingual English/Spanish is preferred, with a 5% differential if tested.

Qualifications

• Two years of experience in a high-volume reception area or call center, performing data entry and ensuring application completeness.
• Experience interviewing to obtain and evaluate information for customers to access services.
• Ability to communicate complex rules, regulations, and procedures clearly to diverse customers.

Responsibilities

• Provide assistance to individuals and families seeking services by guiding them through program rules, policies, and procedures.
• Screen eligibility for ODHS programs and provide procedural information to apply for said programs.
• Explain benefits applications, required documents, and grievance or hearing processes.
• Input tasks into One System and manage data across multiple online sources.

Skills

Customer service

Data entry

Communication skills

MS Word

MS Excel

Education

Associate degree in Behavioral or Social Science

Tools

One System

Web-based applications

Job description

The Oregon Department of Human Services is hiring a Branch Operation Specialist (Public Benefits Specialist, Entry) in Dallas. The role assists individuals in accessing services, explains benefits processes, and handles eligibility screening under TANF, SNAP, ERDC, and TA-DVS policies.

Ideal candidates have strong customer service experience, data entry skills, and the ability to communicate complex rules with empathy. Bilingual English/Spanish is preferred, with a 5% differential if tested.