Branch Operations Specialist - Public Benefits (Entry)

Oregon Inc; Texas; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Employee groups

COLA

Salary increases

Public Service Loan Forgiveness

Veterans’ preference

Job summary

Oregon Department of Human Services is seeking a Branch Operation Specialist (Public Benefits Specialist, Entry) in Dallas to provide front-line customer service and eligibility support in a busy front desk setting.

The role requires handling inquiries about programs, assisting with documentation, and guiding applicants through TANF, SNAP, ERDC, and TA-DVS procedures. Bilingual English/Spanish preferred; testing may be required for the bilingual differential pay.

Qualifications

• Two years of experience in a busy reception or call center with high volume tasks such as data entry and ensuring accuracy on applications.
• An associate degree in Behavioral Science or Social Science and six months of similar experience, or an equivalent combination of education and experience.

Responsibilities

• Create a welcoming environment and provide friendly, professional service.
• Answer phones and assist clients with questions about programs and procedures.
• Input tasks into the database and manage working batches.
• Process eligibility tasks in One System.
• Explain how to apply for benefits and required documents.

Skills

Front-line service

Data entry

Customer service

Adaptability

Organizational skills

Education

Associate degree in Behavioral/Social Science

Tools

Microsoft Word

Microsoft Excel

Email systems

Web-based applications

Job description

Oregon Department of Human Services is seeking a Branch Operation Specialist (Public Benefits Specialist, Entry) in Dallas to provide front-line customer service and eligibility support in a busy front desk setting.

The role requires handling inquiries about programs, assisting with documentation, and guiding applicants through TANF, SNAP, ERDC, and TA-DVS procedures. Bilingual English/Spanish preferred; testing may be required for the bilingual differential pay.