Public Assistance Eligibility Specialist

Dfr; Evansville (IN); Presencial; USD 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Benefits

37.5 hour work week

Resumo da oferta

Knowledge Services is seeking an Eligibility Assistant in Evansville, IN to support the Division of Family Resources (DFR). You will assist clients applying for public assistance, collect paperwork, and help process applications while delivering excellent customer service at the front desk.

This long-term role offers a 37.5-hour work week, paid time off, benefits, and regular Monday–Friday hours. Prior front-desk or customer service experience is preferred, and a clean background is required.

Qualificações

• Demonstrated desire to help others and serve the public.
• Strong customer service background with front-desk experience.
• Ability to maintain confidentiality and handle sensitive information.
• Capable of multitasking in a busy office environment.
• Reliable and punctual with good attendance history.
• Ability to navigate multiple tasks while maintaining quality.
• Clear background with no disqualifying offenses.

Responsabilidades

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Conhecimentos

Customer service

Front desk

Confidentiality

Calm under pressure

Reliability

Multitasking

Proven job stability

Attention to detail

Communication skills

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Knowledge Services is seeking an Eligibility Assistant in Evansville, IN to support the Division of Family Resources (DFR). You will assist clients applying for public assistance, collect paperwork, and help process applications while delivering excellent customer service at the front desk.

This long-term role offers a 37.5-hour work week, paid time off, benefits, and regular Monday–Friday hours. Prior front-desk or customer service experience is preferred, and a clean background is required.