Public Assistance Eligibility Assistant - Customer Service
Knowledge Services
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Benefits offered by this job
Job summary
Knowledge Services in Crawfordsville, IN is seeking an Eligibility Assistant to support the Division of Family Resources and public assistance programs. The role involves front-desk intake, paperwork collection, and assisting clients applying for TANF, SNAP, and Medicaid.
The position focuses on customer service, data accuracy, and coordination with case workers. Requires a high school diploma and a commitment to confidentiality; work hours are Monday–Friday, 8:00 AM to 4:30 PM, with benefits
Qualifications
- Desire to help others
- Strong customer service background
- Ability to maintain confidentiality
- Handle conflict in a calm manner
- Reliable and dependable in the work place
- Ability to multi task
- Proven job stability
- High School diploma or equivalent
Responsibilities
- Welcome all on-site visitors and determine nature of business
- Review client information for accuracy
- Assist with computer applications
- Schedule client appointments
- Scan documents into client case file
- Maintain fax machines and copier functions
- Answer and direct incoming calls
- Maintain daily activity reports
- Deliver outstanding customer service to all clients
Skills
Education
Job description
Knowledge Services in Crawfordsville, IN is seeking an Eligibility Assistant to support the Division of Family Resources and public assistance programs. The role involves front-desk intake, paperwork collection, and assisting clients applying for TANF, SNAP, and Medicaid.
The position focuses on customer service, data accuracy, and coordination with case workers. Requires a high school diploma and a commitment to confidentiality; work hours are Monday–Friday, 8:00 AM to 4:30 PM, with benefits
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