PT Hotel Front Desk Agent

GF Hotels & Resorts; Eau Claire (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

GF Hotels & Resorts in Eau Claire is seeking a friendly, service-focused front desk agent to welcome guests, manage bookings, answer inquiries, and help resolve issues to ensure an excellent guest experience.

This part-time role offers shifts from 7 am–3 pm and 3 pm–11 pm, with some mid shifts and occasional weekends; you will coordinate with housekeeping and assist guests at check-in and check-out.

Qualifications

• Marriott experience preferred but not required.
• 1+ year of hotel industry experience or related job preferred.
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Skills

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

• Part Time
• Usual Shift Hours: 7 am-3 pm; 3 pm-11 pm
• (Shifts Vary) - Mid Shifts could include 5 pm- 11 pm; 1 pm- 9 pm; etc.
• Weekend Availability (2-3 Weekends per month)
  

Compensation: $16 hourly

Qualifications

• Marriott experience preferred but not required
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information