Guest Service Agent

GF Hotels & Resorts; Fort Worth (TX); On-site; USD 23,000 - 35,000; Full time

Job summary

GF Hotels & Resorts in Fort Worth is seeking a friendly, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, register and check in/out, manage accounts, and respond to inquiries with a solutions-oriented approach.

Excellent communication, a passion for guest satisfaction, and the ability to handle stressful situations with poise are essential. Full-time and part-time openings available in a fast-paced environment.

Qualifications

• 1 year of hospitality front desk experience or equivalent preferred.
• Strong time management, organization, and customer service skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Coordinate with housekeeping to ensure rooms are ready.
• Handle guest inquiries and resolve complaints to maintain satisfaction.
• Maintain accurate guest accounts and perform basic bookkeeping.
• Check-in/out guests, issue keys, and record payments.
• Take reservations by phone, online, and in person and address guest needs.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

We have full-time and part-time openings.

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a GED or equivalent

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests