PartTime Hotel Front Desk Attendant

The Sire Hotel Lexington, Tapestry by Hilton; Lexington (KY); On-site; USD 17,908; Part time

Job summary

A hotel in Lexington is seeking a Front Desk Agent to welcome guests and manage their information, ensuring an excellent experience. You will perform check-ins and check-outs, handle room bookings, and address guest inquiries. Ideal candidates have strong communication skills and a commitment to guest satisfaction. Prior experience in hospitality is preferred. Hourly compensation is $13.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Experience answering telephone calls and troubleshooting stressful situations is beneficial.
• Ability to work on your feet for a typical shift for 8 hours.

Responsibilities

• Greet, check-in, and check-out guests upon arrival and departure.
• Ensure all hotel guest account information is accurate.
• Handle customer complaints as necessary.

Skills

Communication skills

Time management

Customer service

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

PEP reservation system

Job description

Overview

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• PEP reservation system preferred

Compensation

Compensation: $13 hourly