PartTime Hotel Front Desk Agent

Red Lion Inn & Suites Polson; Polson (MT); On-site; USD 19,000 - 22,000; Full time

Job summary

Red Lion Inn & Suites Polson in Montana is seeking a positive, professional front desk agent to deliver an exceptional guest experience. You will welcome guests, manage registrations, assign rooms, and answer inquiries to ensure a memorable stay.

The role requires strong communication, reliability, and the ability to handle busy periods. Experience with reservation systems and MS Office is preferred, with good time management and a strong work ethic essential.

Qualifications

• Experience answering calls and handling stressful situations.
• Strong customer service, interpersonal, organizational and time management skills.
• Working knowledge of Microsoft Office and reservation management systems.
• High school diploma or equivalent.
• 1+ year of hotel industry experience preferred; reliable and punctual.

Responsibilities

• Answer calls and inquiries about bookings, rates, amenities, rooms, rewards, and requests.
• Perform bookkeeping to keep guest information current.
• Coordinate with housekeeping to prepare rooms for new guests.
• Handle customer complaints as needed.
• Check in/out guests, issue keys, record payment information.
• Perform other duties assigned by management.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Microsoft Office

Reservation systems

Education

High school diploma

Tools

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has good communication skills, a strong work ethic, and a commitment to guest satisfaction.

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Other duties assigned by management

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent
• 1+ year of hotel industry experience or related job preferred
• Must be reliable and punctual
• Must be able to work unsupervised and stay on task
• Must possess a strong work ethic, can stay organized, and have good time management

Compensation: $13.75 - $15.75 hourly