Hotel Front Desk Attendant Am Pm PartTime

Hampton Inn & Suites Cincinnati/Kenwood; Cincinnati (OH); On-site; USD 17,908 - 19,286; Full time

Job summary

Hampton Inn & Suites Cincinnati/Kenwood is looking for an enthusiastic front desk agent to join our guest services team. Responsibilities include welcoming guests, managing bookings, and resolving complaints to ensure an excellent experience for every guest. Candidates should have at least a high school diploma and preferably one year of experience in hospitality. Compensation ranges from $13 to $14 per hour. The position requires strong communication and customer service skills, along with the ability to stand for 8-hour shifts.

Qualifications

• Background as a hotel front desk agent or guest service specialist preferred.
• Ability to handle stressful situations effectively.
• Willingness to work on your feet for long shifts.

Responsibilities

• Welcome guests and manage check-in/check-out processes.
• Assist housekeeping and ensure guest room readiness.
• Handle customer inquiries and bookings.
• Maintain accurate guest account records.

Skills

Communication skills

Customer service skills

Organizational skills

Time management

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Must be willing to work weekends.

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

• High school graduate, GED recipient, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must be able to stand on your feet for 8 hours during a typical shift

Compensation

$13 - $14 yearly