Hotel Front Desk Receptionist

Breeze & Freeze Ltd; Panama City Beach (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Breeze & Freeze Ltd in Florida is seeking a friendly hotel front desk agent to join our guest services team. You will welcome guests, handle bookings, answer inquiries, and resolve issues to ensure each guest enjoys a superior experience.

You should have excellent communication, strong customer service, and interpersonal skills, plus basic Microsoft Office and reservation system familiarity. Prior hotel experience is preferred but not required.

Qualifications

• Graduated high school, GED or equivalent.
• Experience with Microsoft Office and room reservation systems.
• Excellent time management, organizational, customer service and interpersonal skills.
• 1+ year hotel industry experience or related job preferred.

Responsibilities

• Work with housekeeping to ensure rooms are ready for new guests.
• Take incoming calls, online and in-person booking requests, and answer questions about rates, rooms, amenities, rewards programs and special requests.
• Handle customer complaints as necessary.
• Perform regular bookkeeping duties: ensure guest information is current and correct.
• Greet, check-in/check-out guests, distribute keys and room assignments, and record credit card information.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment.

Compensation

$16 - $17 hourly

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information