Part-Time Hotel Front Desk Attendant

GF Hotels & Resorts; Pittsburgh (Allegheny County); Presencial; USD 21 000 - 22 000; Tempo integral

Resumo da oferta

GF Hotels & Resorts is seeking a friendly hotel front desk agent to greet guests, manage accounts, and respond to inquiries to ensure an exceptional guest experience.

You will handle check-ins/outs, process reservations, and coordinate with housekeeping to keep rooms ready while delivering attentive service at all times.

Qualificações

• 1+ year of hotel industry experience or related job preferred.
• Strong customer service mindset and ability to handle guest inquiries.

Responsabilidades

• Mitigate customer complaints as needed.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Conhecimentos

Phone handling

Customer service

Time management

Organization

Interpersonal skills

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Reservation systems

Descrição da oferta de emprego

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Compensation

$15 - $16 hourly

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers