PRTG Consultant

COOLSOFT; Pontiac (MI); Hybrid; USD 83,000 - 124,000; Full time

Job summary

COOLSOFT in Pontiac, MI is seeking a PRTG Consultant to support monitoring across Microsoft Teams, IBM Mainframe and PRTG. This contract role requires strong incident management and clear communication with IT staff and vendors.

The position is hybrid with onsite presence required. Start date 10/26/2026; duration six months; daily work may include holidays or night shifts as needed.

Qualifications

• Experience with Microsoft Teams, IBM Mainframe and PRTG.
• Experience as Level 1 Incident Manager for critical IT incidents.
• Strong communication skills to collaborate with IT staff, customers and vendors.

Responsibilities

• Mainframe Operator functioning as Level 1 Incident Manager for critical incidents/events.
• Create, elevate, triage and track customer technology related incidents.
• Monitor graphical monitoring systems and mainframe consoles; ensure availability and performance.

Skills

Incident management

Communication skills

Onsite collaboration

Tools

Microsoft Teams

IBM Mainframe

PRTG

Job description

PRTG Consultant

(Jobs in Pontiac, MI)

Requirement id 159264

Job title Consultant

Job location in Pontiac, MI

Skills required Microsoft Teams, IBM Mainframe, PRTG,

Open Date 06-Oct-2026

Close Date

Job type Contract

Duration 6 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Consultant: Microsoft Teams, IBM Mainframe, PRTG,

Start date :10/26/2026

End Date :six months from start date

Submission deadline :10/16/2026.

Note:

*Agency Interview Type: In Person Only

*Work Arrangement: Hybrid

Description:

Mainframe Operator. Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, elevate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language. Perform deliveries as assigned and must be able to lift 50 pounds. The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. Whats Up Gold, Pingdom, PRTG, IBM Mainframe.

EOE Protected Veterans/Disability