Incident Manager

V Group Inc.; Pontiac (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

V Group Inc. is seeking a Mainframe Operator for a 6-month onsite assignment in Oakland County, MI. The role involves monitoring and triaging incidents on mainframe systems and coordinating with IT staff, customers, and vendors to restore services promptly.

Candidate must demonstrate strong communication skills and the ability to work various shifts, including holidays and potential midnight hours. Onsite presence is mandatory with no work-from-home option.

Qualifications

• Intermediate experience level in IT incident management
• Must have in-depth knowledge and at least 5 years of experience with Microsoft Teams
• Experience with monitoring tools and mainframe environments

Responsibilities

• Functions as a Level 1 Incident Manager for critical incidents/events relating to IT technology
• Collaborate with IT staff, customers and vendors and track incidents
• Monitor mainframe control consoles and review/validate JCL where required

Skills

Microsoft Teams

Experience management

Tools

What’s Up Gold

Pingdom

PRTG

IBM Mainframe

Job description

End Client: Oakland County

Job Title: Mainframe Operator

Duration: 6 Months

Location: Oakland County, MI - Onsite

Job Code: 493

Department: Department of Information Technology

Responsibilities

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, upscale, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language. Perform deliveries as assigned and must be able to lift 50 pounds. The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Required/Preferred Skills

• Experience Level: intermediate
• Technical Environment(s)
• Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams.
• What's Up Gold
• Pingdom
• PRTG
• IBM Mainframe

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.

Website: https://www.vgroupinc.com/publicsector

LinkedIn: https://www.linkedin.com/company/v-group/

Facebook: https://www.facebook.com/VGroupIT

Twitter: https://www.twitter.com/vgroupinc