Mainframe Operator #1065676

Fasttek; Pontiac (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical & Dental

Vision

PTO

Long Term Disability

Life Insurance

401(k) plan with match

Referral program

Recognition culture

Job summary

FastTek Global is seeking a Pontiac, Michigan-based Mainframe Operator to serve as a Level 1 Incident Manager for critical IT incidents. The role requires onsite presence, strong communication with IT staff, customers and vendors, and hands-on monitoring of infrastructure and mainframe performance.

Ideal candidates have extensive IBM Mainframe experience and proficiency with monitoring tools like WhatsUp Gold, Pingdom, and PRTG. Willingness to work varied shifts and holidays is required.

Qualifications

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Requires in-depth knowledge and experience with IBM Mainframe and monitoring tools (WhatsUp Gold, Pingdom, PRTG).

Responsibilities

• Functions as a Level 1 Incident Manager for critical incidents/events.
• Create, elevate, triage and track incidents; communicate with IT staff, customers and vendors.
• Utilize monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitor mainframe control consoles and system performance.
• May assist with review/validation of mainframe job control language.
• Onsite presence required; no work-from-home option.
• May be required to work holidays, days, afternoons and/or midnight shifts.

Skills

Incident management

Communication skills

Team collaboration

Tools

WhatsUp Gold

Pingdom

PRTG

IBM Mainframe

Job description

Pontiac, Michigan Mainframe Operator #1065676

Job Description

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
• Quickly create, elevate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.
• The position mandates a presence onsite; there is not a work from home option.
• Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Experience Level

• Intermediate

Environment

• Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe.

Additional Info

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashionedhard work for 24 years!

FastTek Global is financially strong, privately held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!

AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at [e-mail].