Onsite Mainframe Operator & IT Operations Analyst (Contract)

Info Origin Inc; Pontiac (MI); Sur place; USD 62 000 - 69 000; Plein temps

Résumé du poste

Info Origin Inc. in Pontiac, MI is seeking a seasoned Mainframe Operator / IT Operations Analyst for an onsite role. This position supports IBM Mainframe systems and incidents, working within a fast-paced IT operations team.

The role requires strong incident management, experience with WhatsUp Gold, Pingdom or PRTG, and availability for day, afternoon, midnight shifts including weekends and holidays. Candidates must be able to lift up to 50 lbs and collaborate with vendors during outages.

Qualifications

• 5+ years of Microsoft Teams experience required.
• Hands-on experience with IBM Mainframe.
• Experience with WhatsUp Gold, Pingdom, and/or PRTG.
• Strong communication and incident management skills.
• Must be available for day, afternoon, midnight, weekend, and holiday shifts.
• Must be able to lift up to 50 lbs.
• Onsite position – no work from home.

Responsabilités

• Monitor IBM Mainframe systems, infrastructure, and services.
• Handle Level 1 incidents, create and upscale tickets, and track issues to resolution.
• Use monitoring tools such as WhatsUp Gold, Pingdom, and PRTG.
• Monitor mainframe control consoles and system performance.
• Support basic JCL review/validation.
• Coordinate with IT teams, customers, and vendors during critical incidents.

Connaissances

Microsoft Teams experience

Incident management

Communication skills

Outils

WhatsUp Gold

Pingdom

PRTG

Description du poste

Info Origin Inc. in Pontiac, MI is seeking a seasoned Mainframe Operator / IT Operations Analyst for an onsite role. This position supports IBM Mainframe systems and incidents, working within a fast-paced IT operations team.

The role requires strong incident management, experience with WhatsUp Gold, Pingdom or PRTG, and availability for day, afternoon, midnight shifts including weekends and holidays. Candidates must be able to lift up to 50 lbs and collaborate with vendors during outages.