Mainframe Operator

Marvel Technologies Inc; Auburn Hills (MI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Mainframe Operator to join their team in a dynamic role. This position involves functioning as a Level 1 Incident Manager for critical IT incidents, requiring excellent communication skills and the ability to collaborate effectively with IT staff, customers, and vendors. The ideal candidate will have at least 3 years of experience with Microsoft Teams and a strong understanding of monitoring systems. This role emphasizes onsite presence, ensuring the stability and performance of critical infrastructure. If you thrive in a fast-paced environment and are ready to tackle challenges head-on, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in incident management and IT support.
• Strong communication skills for collaboration with teams and clients.

Responsibilities

• Manage critical incidents and track customer technology-related issues.
• Monitor mainframe control consoles and system performance.

Skills

Incident Management

Communication Skills

Monitoring Systems

Mainframe Job Control Language

Microsoft Teams

Job description

Role: Mainframe Operator

Location: Auburn Hills, MI

Duration: Long term

Responsibilities:

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage, and track customer technology-related incidents. Excellent communication skills necessary to collaborate with IT staff, customers, and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets, and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language, but this skill is not mandated. Perform deliveries as assigned and must be able to lift 50 pounds. The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons, and/or midnight shifts.

Environment: Technical Environment(s); Must have an in-depth knowledge and at least 3 years of experience with Microsoft Teams.

Seniority Level

• Mid-Senior level

Employment Type

• Contract

Job Function

• Business Development
• Industries: IT Services and IT Consulting