Provider Success Manager - Dallas-Fort Worth, Texas

Counterpart Health; Field (NM); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Equity opportunities

401(k) matching

Remote‑first culture

Job summary

Counterpart Health is seeking a Provider Success Manager to establish and nurture relationships with primary care providers, driving adoption and long‑term success of Counterpart Assistant. You will manage a portfolio of partnerships, ensure effective implementation, and work across clinical and non‑clinical staff to maximize platform use.

You will travel to practices up to 5 days a week, leveraging Medicare knowledge and value‑based care experience to improve clinical and financial outcomes

Qualifications

• 5‑7+ years of experience in provider engagement, healthcare account management, or value‑based care consulting.
• Proven ability to build collaborative relationships with clinicians and staff, translating operational data into actionable performance metrics.
• Deep understanding of primary care workflows, ambulatory care processes, and clinical operations.
• Knowledge of EHRs, medical billing, Medicare Advantage, and risk‑based payment models.

Responsibilities

• Own and manage provider relationships to drive adoption of Counterpart Assistant (CA).
• Support provider recruitment activities as Product SME, onboarding and training with in‑office workflows.
• Optimize provider success and retention with structured engagement plans and measurable outcomes.
• Lead data‑driven decision‑making by analyzing provider performance metrics and trends.
• Influence adoption of CA best practices across PCP practices and care settings.
• Collaborate with sales, product, and operations to refine offerings based on provider feedback.

Skills

Provider engagement

Healthcare account management

Value-based care consulting

EHR knowledge

Medicare knowledge

Project management

Travel readiness

Tools

CRM software

Data dashboards

Job description

Provider Success Manager - Dallas-Fort Worth, Texas

Field - USA

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will manage a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results‑driven user‑facing role that serves as an external product SME, driving overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship‑management skills, and a data‑driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Dallas‑Fort Worth, Texas counties and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners, building trusted, consultative relationships to drive adoption of CA.
• Support Provider Recruitment Activities as Product SME: Partner with the CA GTM team to execute a provider onboarding and training best practices, focusing on strong in‑office workflows and working closely with practices (clinical + non‑clinical staff) to drive effective adoption.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value‑based care, and remain long‑term partners.
• Lead Data‑Driven Decision‑Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices to drive interventions that improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices.
• Cross‑Functional Player: Collaborate with internal teams (sales, product, operations) to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this role looks like:

• You are a champion and ambassador for Counterpart Assistant, with your portfolio of primary care partners actively engaging and championing the product.
• You present and demonstrate CA, highlighting the value it brings to patients and clinical decision‑making, building strong, collaborative relationships that lead PCPs to recognize its impact on patient care and outcomes.
• Clinicians and staff become proficient users of CA, with the platform seamlessly integrated into their daily workflow and key engagement metrics achieved.

You should get in touch if:

• 5‑7+ years of experience in provider engagement, healthcare account management, or value‑based care consulting, with a proven track record of adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff, translating operational data into actionable performance metrics and scorecards that improve clinical and financial outcomes.
• Deep understanding of primary care and/or ambulatory care workflows, with experience implementing, improving, or changing clinical process workflows.
• Knowledge of EHRs (ideally in a Primary Care setting), medical billing, reimbursement models, Medicare Advantage, and risk‑based payment arrangements.
• Strong project management skills, prioritizing competing initiatives to drive measurable outcomes.
• Willingness to travel up to 75% of the time to support provider practices.

Preferred (but not required)

• Understanding of value‑based care models, population health, or quality improvement.
• Experience implementing value‑based care tools and technology products in primary care.
• Knowledge of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Benefits Overview

• Financial Well‑Being: Competitive base salary, equity opportunities, performance‑based bonus program, 401(k) matching, and regular compensation reviews.
• Physical Well‑Being: Comprehensive medical, dental, and vision coverage for employees and families.
• Mental Well‑Being: Initiatives such as No‑Meeting Fridays, monthly company holidays, access to mental health resources, generous flexible time‑off policy, and remote‑first culture.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Remote‑first culture enabling collaboration with global teams.
• Paid parental leave for all new parents.
• And much more!

About Counterpart Health

In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI‑enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value‑based care.

With an exceptional team of value‑based care and technology experts, Counterpart Health is driving value‑based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity includes race and gender identity, age, disability status, veteran status, sexual orientation, religion, and many other aspects of identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.

#LI-REMOTE

We are an E‑Verify company.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.