Provider Success Manager - Austin, Texas

Counterpart Health; Field (NM); On-site; USD 107,700 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Equity opportunities

401(k) matching

Remote-first culture

Monthly stipends

Job summary

Counterpart Health is hiring a Provider Success Manager in Austin, Texas. This role focuses on establishing relationships with primary care providers and driving adoption and value realization of Counterpart Assistant.

The ideal candidate will have extensive provider engagement experience, knowledge of EHRs and Medicare, and strong skills in data-driven decision making. Travel to practices is required up to 75% of the time.

Qualifications

• 5–7+ years in provider engagement or healthcare account management.
• Proven ability to drive provider adoption and retention.
• Deep understanding of primary/ambulatory care workflows.
• Knowledge of Medicare, risk-based payments, and reimbursement models.
• Strong project management and data-driven decision making.

Responsibilities

• Own and manage provider relationships as primary contact for partners.
• Develop onboarding and training plans with clinics to drive adoption of Counterpart Assistant.
• Implement engagement plan to maximize platform use and value-based care outcomes.
• Analyze provider performance metrics and identify improvements.
• Collaborate with sales, product, and operations to refine offerings.
• Travel to practices and support relationships up to 75% of the time.

Skills

Provider engagement

Account management

Value-based care

Tools

EHRs

Job description

Provider Success Manager - Austin, Texas

Field - USA

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value‑based care.

This is a results‑driven, user‑facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship‑management skills, and a data‑driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Austin, Texas counties and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA.
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute provider onboarding and training best practices, with a focus on devising strong in‑office workflows and working closely with practices (including clinical and non‑clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value‑based care, and remain long‑term partners.
• Lead Data‑Driven Decision‑Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices.
• Cross‑Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this role looks like

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners. Primary Care clinicians reach out to you to learn more about how CA can support them in achieving better outcomes in value‑based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision‑making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff become proficient users of CA.
• Engagement with CA becomes seamlessly part of their daily workflow, and all key engagement metrics are successfully met.

You should get in touch if

• You have 5‑7+ years of experience in provider engagement, healthcare account management, or value‑based care consulting, with a strong track record of success and provider adoption and retention.
• Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• Deep understanding of primary care and/or ambulatory care workflows and proven success implementing, improving, or changing clinical process workflows.
• You have knowledge of EHRs—ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk‑based payment arrangements.
• You have strong project‑management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value‑based care models, population health, or quality improvement.
• Experience implementing value‑based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits Overview

• Financial Well‑Being: Competitive base salary and equity opportunities; performance‑based bonus, 401(k) matching, and regular compensation reviews.
• Physical Well‑Being: Comprehensive medical, dental, and vision coverage for employees and families.
• Mental Well‑Being: No‑Meeting Fridays, monthly company holidays, access to mental health resources, generous flexible time‑off policy, and a remote‑first culture.
• Professional Development: Learning programs, mentorship, professional development funding, regular performance feedback and reviews.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone and internet stipend.
• Remote‑first culture, enabling collaboration with global teams.
• Paid parental leave for all new parents.
• And much more!

About Counterpart Health

In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI‑enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value‑based care.

With an exceptional team of value‑based care and technology experts, Counterpart Health is driving value‑based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.

We are committed to fairness and compliance: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. We are an E‑Verify company.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is $107,700 – $140,000 USD.