Residential Service & Maintenance Manager

Progress Residential, LLC; Miami (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive Benefits Package

Generous time off (PTO)

Job summary

Progress Residential, LLC is seeking a Service Manager to oversee the management of service requests and preventative maintenance for occupied single-family homes. You will lead a portfolio-wide team, coordinate internal work and vendor executions, and ensure timely, high-quality service for residents.

The role requires strong leadership, vendor management and customer service skills, with emphasis on compliance, safety, and cost control across assigned regions.

Qualifications

• High School Diploma or equivalent required.
• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• EPA certified to handle refrigerants.
• Valid Driver's License required.

Responsibilities

• Demonstrate a working knowledge of lease documents and resident rules and regulations.
• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor and manage response times, resident satisfaction and the overall productivity and efficiency within their portfolio.
• Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work.
• Provide technical support to service technicians to ensure proper diagnosis and repair of all service jobs.

Job description

Progress Residential, LLC is seeking a Service Manager to oversee the management of service requests and preventative maintenance for occupied single-family homes. You will lead a portfolio-wide team, coordinate internal work and vendor executions, and ensure timely, high-quality service for residents.

The role requires strong leadership, vendor management and customer service skills, with emphasis on compliance, safety, and cost control across assigned regions.