Property Operations & Tenant Experience Specialist

Boston Properties, Inc; Waltham, Northern (MA, KY); Hybrid; USD 79,000 - 107,000; Full time

Job summary

Boston Properties, Inc is seeking a Property Management support role in the Greater Boston area. You will assist the Property Manager in resolving day-to-day issues, interface with tenants and vendors, and ensure consistent curb appeal across assigned properties.

A strong emphasis on tenant satisfaction and proactive communication is required. The position involves coordinating with internal teams and contractors, managing move-ins/move-outs, and supporting budget and reporting activities.

Qualifications

• BA/BS degree in business administration, real estate or related field.
• 2-5 years property management experience preferred.
• RPA or CPM certification courses and LEED courses highly desirable.
• Working knowledge of operating costs, budgeting and expense control preferred.
• Proficient in Microsoft Office; JD Edwards experience preferred.
• Familiarity with ADA and OSHA is advantageous.

Responsibilities

• Assist in developing and mentoring the Property Management Coordinator.
• Mobilize staff and contractors to meet or exceed tenant expectations.
• Escalate issues to leadership using sound business judgment.
• Maintain positive tenant relations through proactive communication and follow-ups.
• Coordinate new tenant orientations and move-in requirements.
• Manage tenant move-ins/outs including insurance certificates and signage.
• Coordinate annual tenant fire warden training and evacuation drills.
• Respond to site emergencies and participate in emergency response protocols.
• Oversee tenant work order execution with staff and outside vendors.
• Assist in development of RFPs and execution of contracts and POs.
• Monitor service contractors for contract compliance and proper insurance documentation.
• Support budgets, accruals, reforecasts and variance reporting.
• Evaluate maintenance programs and propose efficiency improvements.
• Collaborate with leasing/marketing to support showings and tenant events.

Skills

Communication skills

Organization & multitasking

Vendor coordination

Microsoft Office

ADA/OSHA knowledge

Customer service mindset

Education

BA/BS in business administration/real estate or related field

Tools

JD Edwards

Microsoft Office

Job description

Boston Properties, Inc is seeking a Property Management support role in the Greater Boston area. You will assist the Property Manager in resolving day-to-day issues, interface with tenants and vendors, and ensure consistent curb appeal across assigned properties.

A strong emphasis on tenant satisfaction and proactive communication is required. The position involves coordinating with internal teams and contractors, managing move-ins/move-outs, and supporting budget and reporting activities.