Resident Experience & Property Operations Assistant

HallKeen; Boston (MA); On-site; USD 35,818,000 - 46,838,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health FSA

Dependent Care FSA

Short-Term Disability

Long Term Disability

Life Insurance

Home and Auto Discount

401(k) with matching

Accrued Vacation

Sick Time

Personal Time

Paid Holiday Benefit

Job summary

HallKeen is seeking an Assistant Property Manager in Boston, MA, to support the Property Manager in day-to-day operations, emphasizing resident satisfaction, safety, and quality programs in line with Owner goals.

Responsibilities include marketing, tenant screening, rent collection, invoicing, and managing maintenance work orders; you will conduct move-in/out inspections and assist with resident retention and service quality.

Qualifications

• LIHTC experience strongly preferred.

Responsibilities

• Assist with miscellaneous administrative duties; open and sort mail, answer calls, respond to messages, and trips to the post office.
• Maintain property files, records, and reports.
• Process property invoices in a timely manner following HKM procedures.
• Research variances and/or receivables promptly.
• Carry out rent collection according to policies, including posting and deposit of rent and subsidies.
• Prepare rent reminder notices and report expired notices to the Property Manager.
• Conduct marketing efforts, greet prospective residents, and process applications.
• Assist and implement marketing campaigns for all apartments.
• Monitor traffic, qualify and lease apartments per Fair Housing guidelines.
• Assist with move-in/move-out inspections and resident problem resolution.
• Approve and enter maintenance work orders; follow up on service quality.
• Stay current with housing policies/handbooks; assist on special projects as needed.

Job description

HallKeen is seeking an Assistant Property Manager in Boston, MA, to support the Property Manager in day-to-day operations, emphasizing resident satisfaction, safety, and quality programs in line with Owner goals.

Responsibilities include marketing, tenant screening, rent collection, invoicing, and managing maintenance work orders; you will conduct move-in/out inspections and assist with resident retention and service quality.