Tenant Experience & Property Operations Associate

ProPivotal; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401k

Unlimited PTO

Insurance contribution

Job summary

ProPivotal in the Greater Boston area is seeking an entry-level property management support role to help run a multi-property portfolio and gain hands-on experience with tenants, vendors, building operations, and day-to-day coordination.

You will be the front line for tenant questions, track work orders, assist with move-ins and move-outs, coordinate access, support budgeting and invoices, and help prepare meetings and property records across properties.

Qualifications

• Some real estate experience, including internships.
• Strong communication and customer service skills.
• Strong organization, follow through, and comfort managing multiple priorities.
• Proficiency with Microsoft Office.
• Reliable transportation and willingness to travel locally between properties.

Responsibilities

• Be a front line contact for tenants, handling questions, service requests, updates, and general support
• Track and coordinate work orders, vendor dispatch, follow up, and communication through completion
• Support tenant move-ins and move-outs, building access coordination, welcome materials, and tenant information updates
• Help plan tenant experience initiatives and events, including communications and vendor coordination
• Support recurring property meetings, take notes, track action items, and keep projects moving
• Maintain accurate property records, contact lists, manuals, procedures, and communication templates
• Assist with vendor documentation, certificates of insurance tracking, and basic contract file management
• Support budgeting and monthly administrative tasks such as invoice processing and tenant billing support
• Conduct property walk throughs as needed and escalated issues to the right stakeholders

Skills

Communication skills

Customer service

Organization

Time management

MS Office

Tools

Microsoft Office

Job description

ProPivotal in the Greater Boston area is seeking an entry-level property management support role to help run a multi-property portfolio and gain hands-on experience with tenants, vendors, building operations, and day-to-day coordination.

You will be the front line for tenant questions, track work orders, assist with move-ins and move-outs, coordinate access, support budgeting and invoices, and help prepare meetings and property records across properties.