Tenant Experience Specialist – Property Operations

Synergyboston; Boston (MA); On-site; USD 71,635,000 - 100,289,000; Full time

Benefits offered by this job

Medical, dental, vision, life, STD &LT

401(k) with company match

Competitive salary and benefits

Job summary

Synergy is seeking a Tenant Experience Coordinator to support the management of an assigned portfolio of properties in Boston. This role performs administrative functions for the Property Management Team, ensuring timely response to and resolution of tenant requests or concerns.

Responsibilities include handling vendor contracts, invoicing, tenant billings, lease administration support, coordinating move‑ins/outs, maintaining filing systems, and supporting monthly financial reports and tenant

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience in commercial real estate.
• Prior experience in property management and/or customer service.
• Excellent communication skills and English proficiency required.
• Strong organizational, customer orientation, interpersonal, multi-tasking skills, and prioritizing work.
• Ability to interface professionally with decision makers and maintain confidential information.
• Proficiency with Microsoft Office suites and Dropbox; YARDI experience preferred.

Responsibilities

• Support for 3rd party service contracts and draft agreements as needed.
• Track and file contracts and insurance certificates; maintain follow‑up system.
• Prepare and code invoices for approval and oversee tenant billings.
• Assist in lease administration activities and tenant move‑in/outs.
• Manage vendor work orders, AV equipment, events, and tenant communications.
• Prepare monthly financial reports, annual budget prep, and expense reconciliations.
• Produce monthly tenant charges and distribute statements.
• Provide full administrative support and conduct facility inspections as requested.

Skills

Communication

Organization

Customer Service

Multi-tasking

MS Office

Dropbox

YARDI experience

English proficiency

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Dropbox

YARDI

Job description

Synergy is seeking a Tenant Experience Coordinator to support the management of an assigned portfolio of properties in Boston. This role performs administrative functions for the Property Management Team, ensuring timely response to and resolution of tenant requests or concerns.

Responsibilities include handling vendor contracts, invoicing, tenant billings, lease administration support, coordinating move‑ins/outs, maintaining filing systems, and supporting monthly financial reports and tenant