Property Claims Leader: Coach, Grow, and Elevate Quality

Assurant, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Assurant, Inc. invites a technically strong, people-focused P&C Claims Manager to lead a team of claim adjusters through high-quality claim handling, coaching, and ongoing change.

You will develop associates’ technical confidence, apply policy accurately, tell the claim story clearly, and deliver consistent service in a fast-moving claims environment. This is a leadership role for someone who enjoys developing people, using data to solve operational challenges, and preparing the team for future

Qualifications

• P&C claims license required.
• Bachelor's degree or equivalent experience.
• Minimum 3 years in property claims processes.
• Minimum 2 years of supervisory/management experience including coaching and developing employees.
• Experience using Xactimate to review and/or write property or contents estimates.

Responsibilities

• Lead, coach, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
• Set clear expectations, reinforce productivity and quality standards, and coach to behaviors that drive strong claim outcomes.
• Support technically sound coverage decisions by coaching associates on policy interpretation, estimate review, documentation, and claim resolution.
• Use data, quality reviews, and operational observations to identify trends, remove barriers, and improve team effectiveness.
• Lead through change by helping the team adapt to evolving workflows, technology usage, claim assignments, and business priorities.
• Resolve escalated or non-routine customer issues, support complaint resolution, and ensure timely follow-up occurs.
• Partner across internal teams, vendors, clients, TPAs, and other claims leaders to support business needs and maintain effective working relationships.
• Handle additional duties, projects, training, and development activities as business needs require.

Skills

P&C Claims License

Xactimate

Education

Bachelor's degree or equivalent

Tools

Xactimate

Job description

Assurant, Inc. invites a technically strong, people-focused P&C Claims Manager to lead a team of claim adjusters through high-quality claim handling, coaching, and ongoing change.

You will develop associates’ technical confidence, apply policy accurately, tell the claim story clearly, and deliver consistent service in a fast-moving claims environment. This is a leadership role for someone who enjoys developing people, using data to solve operational challenges, and preparing the team for future