Auto Claims Team Lead & Coach

Aspire General; California; On-site; USD 65,000 - 90,000; Full time

Job summary

Aspire is seeking an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists in California. You will oversee automobile claim investigations, provide guidance on handling, and ensure quality and regulatory compliance while coaching staff to meet performance standards.

The ideal candidate has 3+ years in Property & Casualty auto claims, strong leadership skills, and the ability to manage priorities in a fast-paced environment; background

Qualifications

• 3+ years of Property & Casualty insurance experience.
• Experience handling automobile property damage, injury, and subrogation claims.
• Strong understanding of insurance industry practices, standards, regulations, and terminology.
• Ability to review claims and provide clear handling recommendations and direction.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with Windows and Microsoft Office products.

Responsibilities

• Lead and develop a team of Claims Representatives and Claims Support Specialists.
• Oversee automobile claim investigations and overall file handling.
• Provide claim-handling recommendations and direction to team members.
• Ensure claims are adjudicated according to company standards, industry best practices, and applicable regulations.
• Determine, recommend, and grant appropriate settlement and payment authority.
• Monitor the quality and accuracy of the team’s claims work product.
• Ensure the team meets established performance, service, and quality goals.

Job description

Aspire is seeking an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists in California. You will oversee automobile claim investigations, provide guidance on handling, and ensure quality and regulatory compliance while coaching staff to meet performance standards.

The ideal candidate has 3+ years in Property & Casualty auto claims, strong leadership skills, and the ability to manage priorities in a fast-paced environment; background