Auto Claims Team Lead

Aspire General Insurance Company; California; On-site; USD 85,000 - 110,000; Full time

Job summary

Aspire General Insurance Company is seeking an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists. This role oversees automobile claim investigations, provides guidance on claim handling, and ensures quality and regulatory compliance while coaching employees to meet performance and service standards.

The ideal candidate has strong Property & Casualty auto claims experience, including property damage, injury, and subrogation, along

Qualifications

• 3+ years of Property & Casualty insurance experience.
• Experience handling automobile property damage, injury, and subrogation claims.
• Strong understanding of insurance industry practices, standards, regulations, and terminology.
• Ability to review claims and provide clear handling recommendations and direction.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with Windows and Microsoft Office products.
• Ability to successfully complete a background check.
• Supervise a team of Claims Representatives and Claims Support Specialists.
• Review automobile claim investigations and overall file handling.
• Provide claim-handling recommendations and direction to team members.
• Ensure claims are adjudicated according to company standards, industry best practices, and applicable regulations.
• Determine, recommend, and grant appropriate settlement and payment authority.
• Monitor the quality and accuracy of the team’s claims work product.
• Ensure the team meets established performance, service, and quality goals.

Responsibilities

• Lead and develop a team of Claims Representatives and Claims Support Specialists.
• Oversee automobile claim investigations and adjudication.
• Provide guidance on claim handling and settlement decisions.
• Ensure compliance with laws and company policies.
• Monitor team performance and service standards.
• Identify opportunities for process improvements and implement changes.
• Maintain confidentiality of sensitive information.

Skills

P&C insurance experience

Automobile claims handling

Team leadership

Coaching & development

Regulatory knowledge

Analytical skills

Communication skills

Customer service

Windows & MS Office

Tools

Windows & MS Office

Job description

Aspire General Insurance Company is seeking an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists. This role oversees automobile claim investigations, provides guidance on claim handling, and ensures quality and regulatory compliance while coaching employees to meet performance and service standards.

The ideal candidate has strong Property & Casualty auto claims experience, including property damage, injury, and subrogation, along