Auto Claims Lead & Training Coach

Aspire General Insurance Company; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Aspire General Insurance Company is seeking a Lead Adjuster with strong non-standard auto insurance experience to handle property damage and bodily injury claims while mentoring other adjusters. The role combines hands-on claims work with leadership, training, and process improvement responsibilities.

The ideal candidate will bring at least four years of relevant experience, excellent investigation and communication skills, and the ability to manage multiple priorities in a fast-paced

Qualifications

• Minimum 4 years of experience in the non-standard Property & Casualty insurance industry.
• Experience handling both automobile property damage and bodily injury claims.
• Strong understanding of insurance industry practices, standards, regulations, and terminology.
• Strong investigation, evaluation, analytical, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced claims environment.
• Strong written and verbal communication skills.
• Ability to meet established performance goals.
• Must be able to successfully complete a background check.

Responsibilities

• Investigate, evaluate, and resolve automobile claims efficiently and accurately.
• Review automobile claim investigations and provide recommendations and direction on claim handling.
• Assist with the development of frontline adjusters through training, mentoring, and one-on-one coaching.
• Provide additional leadership coverage and support when supervisors are unavailable or as directed by management.
• Ensure claims are handled in accordance with company standards, industry best practices, and applicable regulations.
• Document investigations, evaluations, recommendations, and plans of action clearly and accurately.
• Maintain professional correspondence, reports, and claim file documentation.
• Provide exceptional service and maintain positive relationships with customers and business partners.
• Assist with or lead claims projects that may involve other areas of the organization.
• Serve as a liaison for the Claims department when needed.
• Support claims operations, procedures, workflows, and departmental initiatives.
• Identify opportunities for process and system improvements and provide recommendations to management.
• Escalate potential quality, compliance, or operational concerns to management.
• Support the identification, recruitment, hiring, and development of talent.
• Maintain confidentiality of sensitive employee and company information.
• Comply with applicable state and federal laws, Department of Insurance requirements, carrier requirements, and company policies and procedures.

Skills

Investigation

Analytical skills

Decision making

Leadership / mentoring

Communication

Time management

Regulatory knowledge

Job description

Aspire General Insurance Company is seeking a Lead Adjuster with strong non-standard auto insurance experience to handle property damage and bodily injury claims while mentoring other adjusters. The role combines hands-on claims work with leadership, training, and process improvement responsibilities.

The ideal candidate will bring at least four years of relevant experience, excellent investigation and communication skills, and the ability to manage multiple priorities in a fast-paced