Auto Claims Supervisor: Lead & Develop High-Performing Team

Aspire General Insurance; Rancho Cucamonga (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Aspire General Insurance seeks an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists. This role oversees automobile claim investigations, provides guidance on claim handling, ensures quality and regulatory compliance, coaching and developing employees, and helping the team achieve established performance and service standards.

The ideal candidate brings strong Property & Casualty auto claims experience, including property damage,

Qualifications

• 3+ years of Property & Casualty insurance experience
• Experience handling automobile property damage, injury, and subrogation claims
• Strong understanding of insurance industry practices, standards, regulations, and terminology
• Ability to review claims and provide clear handling recommendations and direction
• Strong analytical, problem-solving, and decision-making skills
• Ability to manage multiple priorities in a high-volume, fast-paced environment
• Strong interpersonal, communication, and customer service skills
• Strong organizational skills and attention to detail
• Proficiency with Windows and Microsoft Office products
• Ability to successfully complete a background check

Responsibilities

• Supervise a team of Claims Representatives and Claims Support Specialists.
• Review automobile claim investigations and overall file handling.
• Provide claim-handling recommendations and direction to team members.
• Ensure claims are adjudicated according to company standards, industry best practices, and applicable regulations.
• Determine, recommend, and grant appropriate settlement and payment authority.
• Monitor the quality and accuracy of the team's claims work product.
• Ensure the team meets established performance, service, and quality goals.

Skills

Property & Casualty

Auto claims

Regulatory knowledge

Claim review

Analytical skills

Multitasking

Communication & customer service

Attention to detail

MS Office

Background check

Job description

Aspire General Insurance seeks an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists. This role oversees automobile claim investigations, provides guidance on claim handling, ensures quality and regulatory compliance, coaching and developing employees, and helping the team achieve established performance and service standards.

The ideal candidate brings strong Property & Casualty auto claims experience, including property damage,