Claims Team Manager: Lead, Coach & Elevate Auto Claims

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays + PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a claims unit manager to coordinate, direct, and oversee claims activities of a team. The role emphasizes leadership, support, and coaching to ensure regulatory compliance and adherence to best practices.

Responsibilities include reviewing claim files for quality, coaching staff, resolving customer issues, recruiting and developing employees, and leading cross-functional meetings to meet organizational goals.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 4–6 years of automotive claims handling experience required.
• 1–3 years of supervisory experience preferred.
• Strong organizational, planning, and delegation skills.
• Excellent oral and written communication and interpersonal skills.
• Ability to lead change effectively.
• Valid driver's license and DMV record; minimum liability insurance as issued by state.
• Chartered Property Casualty Underwriter preferred.

Responsibilities

• Review claim files regularly for quality and monitor performance metrics.
• Coach and counsel employees on performance.
• Resolve customer service issues and monitor satisfaction.
• Manage recruitment and staff development for succession planning.
• Lead meetings with unit management to align goals.
• Maintain knowledge of industry developments and best practices.
• Participate in committees and projects supporting organizational goals.

Skills

Automotive claims handling

Supervisory experience

Leadership

Communication skills

Change management

Education

Bachelor's degree or equivalent

Job description

AAA Auto Club Enterprises seeks a claims unit manager to coordinate, direct, and oversee claims activities of a team. The role emphasizes leadership, support, and coaching to ensure regulatory compliance and adherence to best practices.

Responsibilities include reviewing claim files for quality, coaching staff, resolving customer issues, recruiting and developing employees, and leading cross-functional meetings to meet organizational goals.